Client settings, updates and repair
Resolve missing windows, display problems and launcher issues.
Start the game through AsuraLauncher so the executable, loader and data files stay matched. Website credentials are also your game login. Custom windows such as Store, Quests and Atelier depend on the current client files.
Display settings
Choose fullscreen or windowed mode and your window size in launcher settings before starting the game. For manual configuration, ServerSetting.ini uses FullScreen=0 for windowed mode, and Width and Height under [Screen].
Update or repair
- Close the game and Atelier.
- Open AsuraLauncher and let it finish updating.
- Use Repair if files are missing, damaged or produce inconsistent visuals.
- Launch a fresh game process and check the problem again.
Reconnecting inside an old running client is not the same as loading a newly downloaded DLL. The public launcher also supports its own updates.
Login and missing interfaces
If login fails, record the exact error and time. If a toolbar button fails, try its supported command: /quests, /store, /market or /atelier. A command can help distinguish a button problem from a connection or version issue.
Get useful support
Use Support with the launcher version, character name, time, map, steps to reproduce and a screenshot of the error. Never include your password. Download from the official Download page; if Windows or antivirus blocks a file, include its filename and detection message rather than silently replacing it from another source.
Something different in game? Tell Support the page title and what you found.